Driving Business For Sustainability

Origin Property Public Company Limited operated its business in accordance with the sustainable development guidelines of the Stock Exchange of Thailand, whether in the environmental, social or corporate governance dimensions in order to develop and deliver quality products with good services that meet the needs of customers as well as developing the organization for sustainable growth under the corporate governance code with responsibility to society and all stakeholders

Business Value Chain

The Company operates a business of real estate development for sale and provides complete services related to real estate with the following business value chain.

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Value Chain	Process	Related Persons
1. Acquisition of Land and Funding	Acquire potential locations that do not have any land disputes Be transparent in procurement and negotiations Define customer groups and analyze competitors Prepare funding sources	Employees Landowners Community
2. Project Design	Design project areas Design buildings to meet consumer needs based on Human Centric principles Design common areas and surrounding scenery Select quality construction materials Request legal construction permits	Employees Partners Government agencies
3. Procurement	select contractors with fairness Procure high quality products from a wide range of manufacturers	Employees Partners
4. Sales and Marketing	Provide clear information to customers Protect customer data Survey customer satisfaction Use marketing communication tools Organize a sales promotions and marketing activities	Customers Employees Financial Institutions Partners
5. Construction	Establish criteria for the selection of contractors and a fair procurement process Select quality construction materials Control and inspect construction to meet the standards Care for the environment without causing any problems to the surrounding community Efficiently use resources. Reduce the amount of pollution emissions and the disposal of construction waste, whether directly or indirectly Comply with government’s rules and regulations Handle complaints	Employees Partners Community Government Agencies
6. Delivery and Transfer of Ownership	Facilitate convenience in the purchasing and requesting loans process Review, correct and transfer ownership	Customers Employees Government Agencies Financial Institutions
7. After-Sales Service	Juristic persons Customer relationship management (CRM) Handle online and offline complaints (Call Center)	Residents Employees

Stakeholders in the Business Value Chain Analysis

In regards to the Company’s operating process for issues, the Company grouped internal and external stakeholders in order to consider the prioritization of stakeholder materiality, the direct and indirect impacts on the Company, determine guidelines to meet expectations, and encourage the engagement of all stakeholders as follows:

Stakeholders	Expectations of Stakeholders	Communication Channels	Meeting the Expectations of Stakeholders
Shareholders	Sustainable performance Generate profits from Investment Operate business with corporate governance transparency	Annual Reports Shareholders’ Meeting Meetings with analysts and investors	Fair remuneration Disclose clear and complete information Equitable treatment to shareholders Adhere to corporate governance
Customers	Produce quality products and services at fair price Create customer satisfaction Handle complaints quickly and effectively Respect consumer rights	www.origin.co.th FB : Origin Property Call Center: 02 0300000 App : Origin Connect CRM and Survey	Develop quality products and quick services that meet the standards Keep customer information confidential
Employees	Equality and fundamental rights Reasonable benefits and remuneration Skill development Career stability and advancement	www.origin.co.th FB : Origin Careers My Origin system Employee opinion surveys Engagement Activities	Equal treatment Support employees’ potential, Give fair remuneration and welfare, Appoint and relocate employees with fairness Supervise safety and occupational health in the workplace
Trade Partners	Fair procurement and equal treatment Fair remuneration Uphold the agreement Cooperate in business development Occupational health and safety at work Respect human rights	Complaint channels Satisfaction survey Supplier engagement and activities that build relationships Training and sharing knowledge www.origin.co.th Supplier’s code of conduct	Comply with the procurement framework and sincere services Treat trade partners with corporate governance Jointly set business plans Share knowledge
Community	Responsible to society and the environment Prevent operational impacts such as construction, noise, and dust	Community relations activities Survey www.origin.co.th	Support activities to improve the quality of life and occupational health for society and the environment Responsible for the environment in the community and society Survey the needs, satisfaction, and impacts on the community
Competition	Fair competition	www.origin.co.th FB : Origin Property Call Center : 02 0300000	Comply with the good competition framework Compete fairly
Creditors	On-time repayment Strictly comply with the terms and conditions	www.origin.co.th FB : Origin Property Call Center : 02 0300000 Contract and payment terms	Comply with the agreements and applicable laws regarding debt repayment
Government Agencies	Legal compliance Disclose transparent and verifiable information	Annual Reports Environmental Impact Measures Report www.origin.co.th	Comply with the laws, rules and regulations related to the business operations