Driving Business For Sustainability

Origin Property Public Company Limited operated its business in accordance with the sustainable development guidelines of the Stock Exchange of Thailand, whether in the environmental, social or corporate governance dimensions in order to develop and deliver quality products with good services that meet the needs of customers as well as developing the organization for sustainable growth under the corporate governance code with responsibility to society and all stakeholders

Business Value Chain

The Company operates a business of real estate development for sale and provides complete services related to real estate with the following business value chain.

Value Chain Process Related Persons
1. Acquisition of Land and
  • Acquire potential locations that do not have any land disputes
  • Be transparent in procurement and negotiations
  • Define customer groups and analyze competitors
  • Prepare funding sources
  • Employees
  • Landowners
  • Community
2. Project Design
  • Design project areas
  • Design buildings to meet consumer needs based on Human Centric principles
  • Design common areas and surrounding scenery
  • Select quality construction materials
  • Request legal construction permits
  • Employees
  • Partners
  • Government agencies
3. Procurement
  • select contractors with fairness
  • Procure high quality products from a wide range of manufacturers
  • Employees
  • Partners
4. Sales and Marketing
  • Provide clear information to customers
  • Protect customer data
  • Survey customer satisfaction
  • Use marketing communication tools
  • Organize a sales promotions and marketing activities
  • Customers
  • Employees
  • Financial Institutions
  • Partners
5. Construction
  • Establish criteria for the selection of contractors and a fair procurement process
  • Select quality construction materials
  • Control and inspect construction to meet the standards
  • Care for the environment without causing any problems to the surrounding community
  • Efficiently use resources. Reduce the amount of pollution emissions and the disposal of construction waste, whether directly or indirectly
  • Comply with government’s rules and regulations
  • Handle complaints
  • Employees
  • Partners
  • Community
  • Government Agencies
6. Delivery and Transfer of Ownership
  • Facilitate convenience in the purchasing and requesting loans process
  • Review, correct and transfer ownership
  • Customers
  • Employees
  • Government Agencies
  • Financial Institutions
7. After-Sales Service
  • Juristic persons
  • Customer relationship management (CRM)
  • Handle online and offline complaints (Call Center)
  • Residents
  • Employees

Stakeholders in the Business Value Chain Analysis

In regards to the Company’s operating process for issues, the Company grouped internal and external stakeholders in order to consider the prioritization of stakeholder materiality, the direct and indirect impacts on the Company, determine guidelines to meet expectations, and encourage the engagement of all stakeholders as follows:

Stakeholders Expectations of Stakeholders Communication Channels Meeting the Expectations of Stakeholders
  • Sustainable performance
  • Generate profits from Investment
  • Operate business with corporate governance transparency
  • Annual Reports
  • Shareholders’ Meeting
  • Meetings with analysts and investors
  • Fair remuneration
  • Disclose clear and complete information
  • Equitable treatment to shareholders
  • Adhere to corporate governance
  • Produce quality products and services at fair price
  • Create customer satisfaction Handle complaints quickly and effectively
  • Respect consumer rights
  • www.origin.co.th
  • FB : Origin Property
  • Call Center: 02 0300000
  • App : Origin Connect
  • CRM and Survey
  • Develop quality products and quick services that meet the standards
  • Keep customer information confidential
  • Equality and fundamental rights
  • Reasonable benefits and remuneration
  • Skill development
  • Career stability and advancement
  • www.origin.co.th
  • FB : Origin Careers
  • My Origin system
  • Employee opinion surveys
  • Engagement Activities
  • Equal treatment
  • Support employees’ potential, Give fair remuneration and welfare, Appoint and relocate employees with fairness
  • Supervise safety and occupational health in the workplace
Trade Partners
  • Fair procurement and equal treatment
  • Fair remuneration
  • Uphold the agreement
  • Cooperate in business development
  • Occupational health and safety at work
  • Respect human rights
  • Complaint channels
  • Satisfaction survey
  • Supplier engagement and activities that build relationships
  • Training and sharing knowledge
  • www.origin.co.th
  • Supplier’s code of conduct
  • Comply with the procurement framework and sincere services
  • Treat trade partners with corporate governance
  • Jointly set business plans
  • Share knowledge
  • Responsible to society and the environment
  • Prevent operational impacts such as construction, noise, and dust
  • Support activities to improve the quality of life and occupational health for society and the environment
  • Responsible for the environment in the community and society
  • Survey the needs, satisfaction, and impacts on the community
  • Fair competition
  • Comply with the good competition framework
  • Compete fairly
  • On-time repayment
  • Strictly comply with the terms and conditions
  • www.origin.co.th
  • FB : Origin Property
  • Call Center : 02 0300000
  • Contract and payment terms
  • Comply with the agreements and applicable laws regarding debt repayment
Government Agencies
  • Legal compliance
  • Disclose transparent and verifiable information
  • Comply with the laws, rules and regulations related to the business operations